Retail Orders

Free Shipping

We offer FREE worldwide shipping on all retail orders with a cart value of $90 USD or more.

No coupon code is required. Free shipping is automatically applied at checkout.

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Shipping Charges

For retail orders below $90 USD, the following shipping charges apply:

• United States, Canada & Rest of the World: Flat shipping fee of $20 USD
• Australia: Flat shipping fee of $30 USD

There are no hidden handling charges.

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Wholesale (B2B) Shipping

Wholesale shipping charges are calculated based on the order value.

Australia shipments may incur additional freight charges depending on the shipment size and destination. If applicable, our team will contact you before dispatch.

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Order Processing

Every Merbaa product is carefully handcrafted and inspected before shipment.

• Orders are processed within 2–3 business days after payment confirmation.
• During sales, holidays, or custom order periods, processing times may be slightly longer.

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Estimated Delivery Time

After dispatch, estimated delivery times are:

• United States & Canada: 5–7 Business Days
• Europe: 5–8 Business Days
• Australia: 6–10 Business Days
• Rest of the World: 6–12 Business Days

Delivery times are estimates and may vary due to customs clearance or local courier operations.

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Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number, allowing you to monitor your shipment until delivery.

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Customs, Duties & Taxes

No additional customs duties, import taxes, or hidden charges are charged by Merbaa. The price displayed at checkout is the final amount you pay.

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Shipping Address

Please verify your shipping address before placing your order. Merbaa cannot be held responsible for delays, additional shipping charges, or lost packages caused by incorrect or incomplete addresses.

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Damaged or Lost Shipments

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. Our support team will work with the shipping carrier to resolve the issue as quickly as possible.

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Our Promise

At Merbaa, every product reflects our commitment to exceptional craftsmanship and quality. We carefully package every order and partner with trusted international carriers to ensure your products arrive safely and on time.