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Most common questions
How do I set up an account with Merbaa?
Simply go to the “Create Account” and add your basic details, and you are ready to buy anything with a registered account. However, not creating an account doesn’t restricts you to purchase our products. You can directly purchase anything you want and on the checkout page, you will be asked for your e-mail. After successfully placing an order, the link appears to create your account with the submitted details
How do I set up a WHOLESELLER account with Merbaa? What do I need to provide to get my account approved?
If you are a first-time customer, please click on "My Account" located on the top right to register. In addition to basic information, we require your TAX ID to approve your account as we operate as a wholesale website. Alternatively you can mail us at info@merbaa.com or drop a message from the chat button on the bottom left of our web-view in this regard where our team will guide you step by step in this regard.
Shipping & Delivery
Where do you deliver?
We deliver across the world.
How much does shipping cost?
Enjoy FREE shipping on orders over $99! Orders below $99 are charged a flat shipping fee of $20 (United States & Canada) or $30 (Australia). Every order is carefully inspected and securely packed before dispatch.
What is free shipping policy?
We offer FREE shipping on all retail orders over $99. For orders below $99, a flat shipping fee of $20 applies to the United States and Canada, while a flat shipping fee of $30 applies to Australia. Shipping charges are calculated automatically at checkout based on your destination.
How long will it take until I receive my order?
Once your order has been shipped , it will take 7-10 days days to receive the order depending on your location.
What shipping carrier do you use?
We utilize UPS, DHL, Aramex, Shiprocket and FedEx.
Orders & Modifications
What is the minimum order value?
There is no minimum orders value.
Can I make changes to my order?
Yes, Please email us at info@merbaa.com or create a ticket from chat support prior to the order being shipped out. Changes and cancellations can be made as soon as possible.
Payments & Returns
What payment methods do you accept?
We accept all Visa, Mastercard, or American Express credit or debit cards.
Do you have any specials or promotions that I can apply to my order?
Subscribe to our email newsletter to receive updated product information, specials, and promotions.
What is your return policy?
If an item is damaged/defective, or you received a substitution that you did not authorize, please contact our customer service department at info@merbaa.com within 15 days of the invoice/receipt date for return authorization.
How long do you process returns?
We will process it once we receive the returned package from you.